Terms of coaching

SSS Fit by Ether-Real · Last updated: 01/10/26

These terms are the agreement between you and Ether-Real Ltd, trading as SSS Fit by Ether-Real ("I", "me"). You accept them when you pay at checkout and again on your pre-start checklist.

1. What you get

• A training program tailored to your goals, availability and health, delivered in your own Google Sheet.
• Your sheet shows today's session, records your sets, and marks personal bests.
• A weekly check-in (due Sunday 18:00) and feedback from me.
• Messages: notes and replies on your sheet, and texts to my SSS Fit number.
• Form-check videos and progress photos, if you choose to send them.
• My Daily Systems guides.
• Program reviews, normally every 6 weeks.

I'll normally reply to messages within 24 hours. This is not an emergency service.

2. What you need

• A Google account (any Gmail works) and a smartphone or computer.
• Access to a gym or equipment suitable for your program.
• To be at least 18 years old.

3. Your health and safety

• Answer the health questionnaire (PAR-Q) honestly and completely. If you answer Yes to any question, you may need to see your GP before starting, and I may ask for GP clearance.
• Tell me straight away about any change in your health, any injury, pregnancy, or new medication. Use the Something hurting? link on your sheet or text me.
• Stop exercising and seek medical help if you feel chest pain, dizziness, faintness, unusual breathlessness or sharp pain. In an emergency call 999. For urgent medical advice call NHS 111.
• Train within your limits, warm up, and use equipment safely. I'm not with you when you train, so you are responsible for how you carry out each session.
• My coaching is not medical advice, diagnosis or treatment.

4. Payment

• Coaching is a monthly subscription of £80 taken by Stripe on the same date each month until you cancel.
• If a payment fails, Stripe will try again and I'll ask you to update your card. While a payment is outstanding, reminders pause. If it stays unpaid after 7 days, I may pause or end your coaching.
• I'll give you at least 30 days' notice of any price change. You can cancel before it takes effect.

5. Your 14-day right to cancel

As a consumer you can cancel within 14 days of signing up for any reason. If you ask me to start coaching during those 14 days (by sending your checklist), and then cancel within the 14 days, I'll refund what you paid minus a fair amount for the coaching already provided.

6. Cancelling after that

• Cancel any time: use the card/billing link I send you, or email or text me.
• Cancellation takes effect at the end of the month you've already paid for. Your sheet and pages stay open until then.
• Part-months aren't refunded, except where the law says otherwise.

7. Pausing

If you're ill, injured, on holiday or need a break, ask me about pausing. While paused you won't get reminders, and your program block clock stops. For 30 days.

8. Texts, photos and videos

• Reminder and PB texts are optional. Reply STOP at any time.
• Progress photos and form-check videos are optional. They're kept in a private folder only you and I can see.
• How I use and protect your information is explained in the privacy notice.

9. Your program

Programs, guides and materials I create are for your personal use. Please don't share, sell or publish them.

10. If something goes wrong

• I'll provide the coaching with reasonable care and skill.
• Nothing in these terms limits my liability for death or personal injury caused by my negligence, for fraud, or for anything else that can't legally be limited.
• I'm not responsible for losses caused by not following my guidance or these terms (including section 3), for indirect losses, or for problems with services outside my control (for example Google, Stripe or your mobile network).
• I hold professional indemnity and public liability insurance with [PLACEHOLDER: insurer, policy number].

11. Ending coaching

I may end coaching with 14 days' notice, or straight away if you're abusive, breach these terms seriously, or if continuing would be unsafe for your health. I'll refund any period already paid for that you won't receive.

12. Complaints

Please tell me first at sanchezlong@ether-real.com and I'll try to put things right within 14 days.

13. Changes and the law

I may update these terms. I'll tell current clients about important changes at least 30 days ahead. These terms are governed by the law of England and Wales, and you can bring a claim in the courts where you live in the UK.

Contact: sanchez long, SSS Fit by Ether-Real · sanchezlong@ether-real.com · evans house white city w12 7nz